Uber South Africa don announce say you fit report any matter through their new platform Incident Response Team wey them just launch.
This incident system been don dey operate since December 2017, but na this week e dey available for all users wey dey South Africa.
Users go fit submit safety concerns (with phone number and how the matter take happen) through the Uber app. Them go receive “call-back” from Uber response team.
As Alon Lits, Uber SA GMtake talk, him say
“We have listened to the hundreds of thousands of riders using the Uber app in South Africa and they’ve expressed the need to be able to speak with our teams in the event of a critical safety-related issue”.
“While part of Uber’s commitment is to ensure rider safety, we strongly encourage riders to always first use the national emergency line (10111). With the introduction of the IRT call-back line, we are able to help riders speak with our dedicated IRT within minutes.”
The Incident Response Team and the call-back function go dey available through the Uber app within the “Trip and fare review” section after the ride.
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